Responsible Gambling

Last updated: today.

Gambling should be entertainment, not income, and certainly not an escape from financial or emotional stress. VeloBet Australia is committed to promoting safe play. This page explains how to spot warning signs, how to control your play, and where to find professional help in Australia.

1. Recognising the warning signs

Problem gambling can develop quietly. Watch for these patterns — in yourself or someone close to you:

  • Spending more time or money on gambling than originally planned
  • Borrowing money or selling possessions to fund gambling
  • Lying to family or friends about gambling activity
  • Feeling restless, irritable, or anxious when not gambling
  • Chasing losses with increasingly larger bets
  • Neglecting work, school, or family responsibilities
  • Using gambling to escape from anxiety, depression, or other problems
  • Feeling guilty, ashamed, or hopeless after gambling sessions

If two or more of these apply to you, please consider taking a break and reaching out to one of the support services listed below.

2. Tools to control your play

Most licensed and offshore casinos — including VeloBet — provide built-in tools to help you stay in control:

  • Deposit limits — cap how much you can deposit per day, week, or month. The cap takes effect immediately and cannot be raised without a cooling-off period.
  • Loss limits — set the maximum amount you’re willing to lose in a given period.
  • Session-time reminders — receive an alert every 30 or 60 minutes showing time played and net result.
  • Cool-off / time-out — pause your account for 24 hours, 7 days, or 30 days. During this time you cannot log in or play.
  • Self-exclusion — permanently close your account. Self-exclusion cannot be reversed and the account is locked indefinitely.
  • Reality checks — periodic pop-ups summarising your activity.

All of these can be activated inside your account settings without contacting support.

3. BetStop — the Australian national self-exclusion register

BetStop is the Australian Government’s national self-exclusion register for online and phone wagering. Registering with BetStop legally prevents all licensed Australian-based wagering operators from accepting bets from you or contacting you with gambling promotions. Self-exclusion periods range from a minimum of 3 months to lifetime.

Note: BetStop applies to operators licensed in Australia. Offshore platforms are not legally required to honour BetStop registrations, although many will respect them on request. If you have registered with BetStop, please apply the same self-exclusion to any offshore platform you have previously used.

4. Support services in Australia

Help is free, confidential, and available 24/7:

5. State-based services

  • NSW: GambleAware NSW — 1800 858 858
  • VIC: Gambler’s Help — 1800 858 858
  • QLD: Gambling Help Queensland — 1800 858 858
  • WA: Gambling Help WA — 1800 858 858
  • SA: Gambling Help SA — 1800 858 858
  • TAS: Gamblers Help Tasmania — 1800 858 858
  • ACT: Gambling Counselling & Support Service — 1800 858 858
  • NT: Amity Community Services — 1800 858 858

6. Protecting minors

Gambling is restricted to adults aged 18 and over in Australia. Parents and guardians can use the following tools to prevent minors from accessing gambling sites:

  • Net Nanny, Qustodio, Bark — parental control software with gambling category filters
  • Cyber Patrol, CYBERsitter — web filtering tools
  • Browser-level content filters and ISP-level family safety options

Always keep your account passwords, payment methods, and devices secure from minors in your household.

7. Tips for safer gambling

  • Set a budget before you play and stick to it
  • Set a time limit per session
  • Never gamble when emotionally distressed, intoxicated, or under stress
  • Never gamble on credit or borrowed money
  • Don’t chase losses — accept them and walk away
  • Take regular breaks
  • Treat gambling as entertainment, not income
  • Balance gambling with other hobbies, social activities, and exercise

8. Contact

If you have questions about responsible gambling resources or would like our help finding the right support, email support@velobetcasino-au.com.