Contact Us
Last updated: today.
We’d love to hear from you. Whether you have a question about a review, spotted an error, want to suggest content, or need to reach our editorial team, here’s how to get in touch.
The fastest and most reliable way to contact us is email:
What we can help with
- Editorial questions — clarifications, corrections, or additions to our reviews
- Partnership and media enquiries — affiliate, syndication, or advertising opportunities
- Content suggestions — topics you’d like us to cover
- Privacy and data requests — access, correction, or deletion of personal information (see our Privacy Policy)
- Responsible gambling enquiries — signposting to support services
What we cannot help with
We are an independent review site, not the operator of any casino. We cannot help with:
- Account issues at VeloBet or any other gambling operator (login problems, password resets, account closure)
- Bonus claims, wagering disputes, or pending withdrawals
- KYC verification or document submission
- Refunds or chargebacks
- Promo codes or personalised bonuses
For any of the above, please contact the operator directly through the support channels listed inside your account at their website.
Response times
We aim to respond to all enquiries within 2 business days. Privacy and data requests are responded to within 30 days as required under the Australian Privacy Act. For urgent matters, please mark your subject line with “URGENT”.
Tips for a faster response
- Include a clear subject line describing your enquiry
- Reference the specific page or article you’re writing about (if applicable)
- Provide as much context as possible — what you tried, what you expected, what happened
- If reporting an error, paste the relevant text or screenshot
Need help with gambling?
If you’re reaching out because gambling is causing you distress, please don’t wait for our reply. Contact Gambling Help Online immediately:
- Phone: 1800 858 858 (free, 24/7)
- Online chat: gamblinghelponline.org.au
If you or someone you know is in immediate danger or crisis, call Lifeline on 13 11 14 or dial 000.